Return Policy

Overview

Glowaicraftao is committed to customer satisfaction. This Return Policy outlines the terms and conditions for returns, refunds, and cancellations related to our lighting design services and products.

Service Cancellations

If you need to cancel a scheduled consultation or design service, please contact us as soon as possible. Cancellation policies may vary depending on the specific service and timing of the cancellation request.

Product Returns

If you are not satisfied with a product purchased through Glowaicraftao, you may be eligible for a return or exchange. To be eligible for a return:

• The item must be unused and in its original packaging
• The return must be requested within the specified return period
• You must have proof of purchase

Return Process

To initiate a return:

1. Contact us at infocenter@glowaicraftao.world or call +1 (925) 513-9326
2. Provide your order number and reason for return
3. Receive return authorization and instructions
4. Ship the item back to the provided address

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to the original method of payment within a reasonable timeframe.

Non-Returnable Items

Certain items may not be eligible for return, including:

• Custom-designed or personalized products
• Items that have been installed or modified
• Products damaged due to misuse or normal wear

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. Original shipping costs are non-refundable.

Warranty Information

Products purchased through Glowaicraftao may be covered by manufacturer warranties. Please refer to the specific product documentation for warranty details and claims procedures.

Contact Us

If you have questions about returns, refunds, or cancellations, please contact us:

Email: infocenter@glowaicraftao.world
Address: 200 Griffith Ln, Brentwood, CA 94513, United States
Phone: +1 (925) 513-9326